Please note that there is no consumer protection in the event of financial failure of a scheduled airline whether the airline is a traditional IATA airline or Low Cost Carrier.
It is only when a flight is purchased as part of a package that it is covered by ATOL, a consumer protection bonded scheme, set up to protect consumers in the event of their tour operator ceasing to trade.
Depending upon the suppliers utilised to fulfil your travel requirements, Broads Travel are able to offer additional protection against the failure of APP listed suppliers by offering you the opportunity to purchase supplementary cover. When taken, The ABTA protection scheme will provide re-imbursement up to a maximum of £2000 per traveller for the financial failure of any supplier who is registered to the ABTA Protection Plan (APP). Broads Travel will provide up to date details at the time of booking of companies whereby this option exisits.
Please note, The APP indemnity is not a substitute for travel insurance for which most standard travel policies do not provide insolvency protection. (Any claim can only be for the failure of the unbonded listed supplier and does not provide recompense for any consequential loss resulting from the failure to travel as originally planned)
Please contact your Broads Travel Consultant for further information or to initiate the supplementary cover.
Consumer Credit Act
It may be possible to receive some protection under the Consumer Credit Act through utilisation of a credit card when utilised for payment directly through the airline and not on a debit or charge card. In these instances, the card must be debited directly by the airline/supplier.
Data Protection
Once your information is passed on to the suppler of your travel arrangements (such as your tour operator) the use of the information will be subject to their own data protection policy. You may find copies of this policy within your brochure, it may be set out on your confirmation documentation, or you may request it from us.
Broads Travel Group will have used the information that you provide in order to ensure your booking is processed correctly.
Broads Travel Group may hold your information and use it to inform you of offers in the future. Broads Travel Group may also provide your details to selected third parties for similar purposes.
